Ever wondered how superheroes always manage to do the right thing at the right time to avert serious consequences? Somehow, even when faced with endless emergencies and shrieking hordes, they never fail to deploy 360-degree situational awareness, split-second analytical smarts and razor-sharp decision-making to save the day.
The word on the street is that these heroes aren’t all that super. They just upskilled and upgraded faster than the rest of us. Their secret weapon: an AGIL Sensemaking Ops Hub.
Suit up with one of these operational intelligence platforms and be adequately geared up to accomplish challenging missions.
Jesting aside, it’s really not that hard nowadays to harness operational intelligence to predict and respond effectively to all sorts of mission-critical situations, be it multi-faceted crimes, fire outbreaks or emergencies at airports, seaports and hospitals.
Technology-enabled sensemaking, which orchestrates data from multiple sources to generate actionable intelligence, is already helping organisations save lives, avert catastrophes and change the world for the better.
Get rid of the kryptonite – eliminate weaknesses
Many organisations already use digital technologies such as artificial intelligence (AI), cloud computing as well as data and video analytics to enhance their operations. They are able to collect reams of data from sensors, systems, platforms, processes and people. But it is only when these myriad tools are configured in a centralised platform to make real sense of the data that their collective power for good can be harnessed and unleashed.
Perhaps the easiest way to appreciate the difference a sensemaking ops hub can make is by looking at what organisations commonly struggle with.
Does your company:
- suffer from limited situational awareness and lack full visibility of your operations?
- find it difficult to harvest insights from data that are residing in disparate systems, let alone use them to optimise your assets and resources?
- have a slower-than-desired response time to changes and crises?
- need to act in a more synchronised and unified way during mission-critical situations?
Such weaknesses not only sap your organisation’s effectiveness but can also prove critical – even fatal – in emergencies.
Sensemaking to the rescue
So how does an AGILTM Ops Hub resolve these pain points?
By creating a unified platform that allows interoperability between disparate systems, your organisation can better ingest the data overload from sensors, electronic surveillance, social media and radars.
Harnessing analytics helps to cut down the cognitive workload by sieving out unnecessary information and deciphering only the most relevant layers of data in real time.
Using the customised rules – sensemaking and query analysis customised for your organisation – the ops hub can make sense of incoming data by spotting anomalies and identifiable patterns.
The system generates alerts on the anomalies or creates a checklist and to-do list of the patterns, enabling organisations to make decisions and execute responses more quickly via a live dashboard.
These features – and many more – enhance an organisation’s situational awareness and actionable intelligence, while providing a clear common picture for all stakeholders to coordinate their actions.
Airports, for example, benefit greatly from pulling together a single picture of disparate systems and operations so that their tens of thousands of staff and stakeholders can all work together to enhance passenger experience.
Seeing is believing
A little sensemaking magic can go a long way. Let’s take a look at how a wide range of organisations are already utilising Sensemaking Ops Hubs to make breakthroughs.
Take hospitals for instance. In a disease outbreak, hospitals use the ops hub’s electronic Standard Operating Procedure (eSOP) workflow to provide a coordinated and unified response to an incident. They can use the eSOP to deploy manpower in a strategic manner, ensure critical supplies are well stocked, and facilitate opening of screening centres.
Meanwhile, port terminals are using the platform to gain awareness of the situation of port operations, enabling them to optimise port resources for greater efficiency. With AGIL Ops Hub, they will be able to effectively manage containers loading and unloading operation, quicken vessel turnaround times and forecast the time of completion.
The platform can also be used to enhance security management where all security systems are integrated into a centralised dashboard, using analytics to ensure efficient monitoring and shorten response times. Users can also utilise the Action Review (AAR) portal to review operations and improve workflow, scenario and response plans.
Scalable anywhere
The AGIL Ops Hubs is versatile enough to be used in all sorts of environments, including the ocean. For example, maritime security teams use it for surveillance and to assess potential threats via an integration of data sources and analytics.
Indeed, its out-of-the box capabilities make it adaptable to any industry, from water resource management to airports and more. As a cloud-native application, it is scalable on any organisation’s public, private and hybrid clouds.
Calling for action heroes
The world could do with a lot more sensemaking power to get us through the ever-increasing complexities of the post-pandemic digital age.
As more organisations adopt operational intelligence capabilities to rise up to the challenges of our time, will yours take action too?
Watch AGIL Ops Hub in action here.
